Mastering Conflict Management
Course Overview
Conflict is inevitable in any professional setting, but how we handle it defines our effectiveness as leaders. In this course, you’ll learn to navigate and resolve conflicts with confidence, turning potentially negative situations into productive and positive outcomes. Gain practical tools to understand, de-escalate, and resolve conflicts—empowering you to build a more harmonious and productive environment.
Details:
Ideal for:
Aspiring leaders, managers, team leads, and anyone seeking to improve their ability to manage conflict and enhance workplace communication.
Key benefits
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Enhance Communication: Learn how to address difficult situations directly yet diplomatically.
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Improve Team Dynamics: Strengthen relationships and foster a culture of open, constructive dialogue.
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Build Confidence: Gain the skills to approach conflict proactively, reducing stress and misunderstandings.
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Develop Emotional Intelligence: Understand the role of empathy and self-regulation in conflict resolution.
Learning Objectives
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Identify common causes of conflict and how to address them constructively.
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Understand various conflict styles and adapt their approach to different personalities.
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Apply de-escalation techniques and use active listening to defuse tense situations.
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Practice emotional regulation and maintain composure in challenging conversations.
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Develop skills to mediate disputes and foster a positive, collaborative environment.
Course Format
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Duration:
Half-day or full-day
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Format:
In-person Workshop
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Interactive Components:
Role-playing, group activities, group discussion
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Instructor:
John Godoy